The Jackson Group Kirby Sales & Service Department FAQ
KIRBY
Why should I purchase a Kirby over another brand?
The Kirby Gsix is more than just an upright vacuum cleaner. It is a complete home care system with seven different available configurations to meet all of your cleaning needs. It offers an upright vacuum cleaner, a canister cleaner; a carpet shampoo system, a deep cleaning portable unit, portable shampoo system; multi-purpose turbo accessory system and a hardwood floor care system. For details on this outstanding home care system, contact The Jackson Group on 02 98911322
What does the Gsix offer that prior Kirby systems do not?
Certified H-10 HEPA Filtration System that gives the user a NEW HEPA filter every time the bag is changed, more durable Filltube Assembly Improvements that also eliminates any leaks, a redesigned brushroll for longer life and improves cleaning along edges, an improved Spray Gun and a quieter Zippbrush that also minimizes clogging are just some of the improvements offered on the Gsix.
What standard attachments come with the basic Kirby?
Attachment hose, extension tubes, surface nozzle, duster brush, upholstery nozzle, crevice tool with removable brush, wall/ceiling brush, massage cup, suction control grip, portable sprayer, air intake guard.
What additional accessories available for use with the Kirby?
Optional accessories are available through authorized Kirby distributors and include the carpet shampoo system, miracle waxer, hard floor care system (floor buffer), turbo accessory system (turbo sander), carpet fluffer and Zippbrush.
Is a longer hose and extension wand available?
A 12' hose is available (standard hose is 7'). A stretch hose is also available. Longer extension wands are not available, but you can purchase additional wands for added length. Each is available through authorized Kirby distributors. Call The Jackson Group on 02 98911322
Why is the fan plastic?
Kirby worked with NASA engineers to redesign its fan. The space age material improves airflow and is more durable than a metal fan.
Where is the Kirby made?
The Kirby is made in the USA.
SERVICE
How do I locate an authorized, local service center or distributorship?
A list of authorized distributorships in your area is available by calling 02 95271800.
How do I know if a distributorship is authorized?
Authorized distributorships sell and repair only Kirby systems. To confirm whether a distributorship is authorized call 02 95271800.
Why should I have repairs made by an authorized distributor?
Unlike non-Kirby service personnel, Kirby distributorship personnel are specially trained in servicing the Kirby. By having service from an authorized distributorship, you are guaranteed that only genuine parts are used and the finest quality service employed. As a reminder, only authorized distributorships or service centers provide warranty service on your home care system.
Does Kirby provide a loaner when my Kirby is in for service?
Check with the independent distributorship that is servicing your Kirby if a loaner is available.
WARRANTY
How long is my warranty?
The length of the warranty depends on the model Kirby you own. For complete details, contact your selling distributor, check your warranty brochure or call Kirby Consumer Relations at 1-800-494-8586. or AU 02 95271800
The warranty indicates that accidents are not covered under warranty. What is considered an accident?
An accident is any damage to the Kirby that is not the result of a defect in the product or workmanship. Examples include misuse or abuse of the Kirby.
OPERATION OF THE KIRBY
The Kirby Company provides a detailed Use & Care Manual and Video with each unit. Please review these before operating your Kirby Home Care System. These materials are meant to supplement and not replace the Use & Care Manual and VideoHow do I know when the vacuum is at the proper height for cleaning?
Adjusting your machine to the proper height ensures that the Kirby will remove as much debris from your carpet as possible. Setting it at the proper height maximizes airflow and allows the brush roll to gently, yet effectively agitate your carpeting. Raise the Power nozzle to the highest setting and turn the Kirby on. Then lower the foot pedal one level at a time until you hear a change in the sound of the motor. Lower the Power Nozzle one more level and your Kirby is now at the proper height for your carpeting.
What attachment do I use on stairs?
Kirby offers two ways to clean stairs. First, you can use it in the portable mode. Remember, if cleaning hardwood floors set the Kirby in the "neutral" position and use the hardwood floor pad. Second, use it in the canister mode with the upholstery nozzle or Zippbrush.
How do I change the belt?
Remove the nozzle from the Kirby. Release the belt tension by using the L-shaped handle on the belt lifter to turn it all the way to the right (clockwise) until the red arrows line up. Unlock the rug plate by unhooking the two latches on the rear of the nozzle and remove it from the nozzle. Noted the brush roll setting, which is indicated by a number or a series of notches. (See the next question for more information on the brush roll setting.) Lift out the belt and brush roll. Slide off the old belt and replace with a new one. Replace the brushroll making sure each end is on the same setting. Replace the rug plate and turn the belt lifter to the left (counter-clockwise) until the green arrows line up.
How do I know when it's time to replace the brush roll?
The brush roll has three settings (indicated by notches or numbers) on each side. You can adjust the height of the brush roll as it wears. The greater the number of notches, the farther the bristles are extended. To change the settings, follow instructions as replacing a belt, but when installing the brush roll, adjust the settings as desired. Always make sure they are on the same setting for both sides of the brush roll. When the bristles are at the greatest extension, you should consider replacing your brush roll to ensure maximum performance.
Whom should I contact for questions on how to operate the Kirby?
Call your nearest authorized Kirby distributor. If you do not have his or her number, call 1-800-437-7170 for the authorized distributor nearest you.
How often do I change the disposable bag?
Change the disposable bag BEFORE the debris inside the bag reaches the "FULL" line designated on the outside of the bag. Overfilling the disposable bag will impair the ability of the Kirby to remove and filter dirt.
Is any power lost when using the attachments?
When using the attachments, the motor operates in "high" speed and has even greater suction.
CLEANING
Can I use the Kirby in the portable mode on fabric furniture?
Due to the delicate nature of fabrics, it is NOT recommended to use the Kirby in the portable mode on fabric furniture. Instead, use the Zippbrush or upholstery tool.
Can I shampoo my fabric furniture?
It is NOT recommended to shampoo fabric furniture. We suggest deep cleaning your fabric furniture with the upholstery tool or Zippbrush.
Can I use any disposable bag in the Kirby?
The patented Kirby disposable bag is the only one to offer certified H-10 HEPA filtration and is specifically designed for use with the filtration system in the Kirby. It is designed to prevent leaks.
Can I use any shampoo in the Kirby shampooer?
The Kirby uses a specially manufactured "dry foam" shampoo, which is designed for optimum cleaning without wetting your carpet backing and padding. Using generic shampoo may cause damage to your carpeting and/or the shampooing system. In addition Kirby carpet shampoo is specially formulated to minimize resoiling.
Is the shampoo safe to use around children and animals?
The Kirby shampoo is non-toxic and when used as instructed, is safe around children and animals. Do not, however, leave any cleaning product accessible to children.
Does repeated use of the shampoo harm carpeting?
The shampoo will not harm your carpeting when used according to instructions.
Is there a way to eliminate carpet odors and add a scent to the cloth bag?
Kirby offers a number of products, which provides a pleasant scent to your carpet and Kirby System. They are available at your local, authorized Kirby distributorship call The Jackson Group on 02 98911322 and ask for Odorific or Home Fresh.
How do I remove spots from my carpet?
Consider the type of spot or stain in your carpet before attempting to remove them. It is important to remember that the sooner you remove the spot, the better the possibility that it will come out. However, most spots are removable if the proper cleaning method is used in a timely manner. Stains involving acidic properties such as juices, vomit or urine are the most difficult to remove. Any spot or stain can also affect the backing of your carpeting, and when attempting to remove these stains, wicking (spreading of the stain or the stain reappearing) can occur. Depending on the type of stain repeated cleaning might remove the stain. Check our handy Stain Removal Chart for the best ways to remove a stain. Kirby has available an Emergency Carpet Care Kit and a full line of products specially designed to remove stains. They are available at your local, authorized Kirby distributorship or contact The Jackson Group on 02 98911322
Where can I purchase a Kirby?
Kirbys are only available through in-home demonstrations by an authorized distributorship. For a listing of distributorships in your area check your yellow pages or call 02 98911322
Why are Kirbys only sold door-to-door?
The Kirby cleaning system is unique in that it has many functions. In order for you to understand these functions and see how it tackles your cleaning needs, the distributor demonstrates the Kirby in your home. This allows you to determine whether or not the Kirby Home Care System is right for your cleaning needs. It also offers you first hand experience with its operation before buying. We believe that giving you a chance to see how the machine will perform in your home is important because you are selecting a machine to provide you and your family with a clean living environment.
Why can't I purchase a fan, switch or electrical parts to replace it myself?
Kirby units are intricate machines. A number of parts are on a "proprietary list" for safety reasons and are not sold to consumers directly. Should you need one of these parts, please contact an authorized Kirby distributorship for assistance. Also note any unauthorized replacement of parts voids your warranty.
Where can I locate the serial number on the Kirby Gsix?
As you are looking at the Kirby from the front, go to the left side of the headlight. The serial number is a 10-digit number etched into the chrome of the Kirby.
How do I know if I am the original owner?
If you purchased a brand new Kirby through an in-home demonstration, you are the original owner of record. However, for confirmation, call Consumer Relations at 1-800-494-8586 for assistance or call The Jackson Group on 02 98911322 or Kirby Compliance Department on 02 95271800
Whom can I contact if I have a question about my Kirby?
Kirby Consumer Relations is set up to assist you with any questions or comments regarding your Kirby or its purchase or service through distributorships. We are available at our toll free number, 1-800-494-8586, Monday through Friday, 8:00 a.m. - 5:00 p.m. Eastern Standard Time or e-mail US [email protected] or write Consumer Relations Department, The Kirby Company, 1920 West 114th Street, Cleveland, Ohio 44102. In Australia contact The Jackson Group on 02 98911322